Baffled by ChatGPT and Copilot? It might not be your fault – report flags the key skills needed to get the most out of AI

• Report claims AI adoption depends on critical human abilities
• Ethics, adaptability, and audience-specific communication all named
• The skills gap in AI workplaces is as much human as it is technical

As AI tools become more and more embedded in our everyday work, new research claims the challenge of not getting the best out of them may not lie solely with the technology.

A report from Multiverse has identified thirteen core human skillsets which could determine whether companies fully realize AI’s potential.

The study warns without deliberate attention to these capabilities, investment in AI writer systems, LLM applications, and other AI tools could fall short of expectations.

Critical thinking under pressure

The Multiverse study draws from observation of AI users at varying experience levels, from beginners to experts, employing methods such as the Think Aloud Protocol Analysis.

Participants verbalised their thought processes while using AI to complete real-world tasks.

From this, researchers built a framework grouping the identified skills into four categories: cognitive skills, responsible AI skills, self-management, and communication skills.

Among the cognitive abilities, analytical reasoning, creativity, and systems thinking were found to be essential for evaluating AI outputs, pushing innovation, and predicting AI responses.

Responsible AI skills included ethics, such as spotting bias in outputs, and cultural sensitivity to address geographic or social context gaps.

Self-management covered adaptability, curiosity, detail orientation, and determination, traits that influence how people refine their AI interactions.

Communication skills included tailoring AI-generated outputs for audience expectations, engaging empathetically with AI as a thought partner, and exchanging feedback to improve performance.

Reports from academic institutions, including MIT, have raised concerns reliance on generative AI can reduce critical thinking, a phenomenon linked to “cognitive offloading.”

This is the process where people delegate mental effort to machines, risking erosion of analytical habits.

While AI tools can process vast amounts of information at speed, the research suggests they cannot replace the nuanced reasoning and ethical judgement that humans contribute.

The Multiverse researchers note that companies focusing solely on technical training may overlook the “soft skills” required for effective collaboration with AI.

Leaders may assume their AI tool investments address a technology gap when in reality, they face a combined human-technology challenge.

The study refrains from claiming AI inevitably weakens human cognition, but instead it argues the nature of cognitive work is shifting, with less emphasis on memorising facts and more on knowing how to access, interpret, and verify information.

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